May 2018

We are pleased to announce we have been awarded the ‘Certificate of Excellence’ from Tripadivsor

What is Certificate of Excellence?

– Remember we are also an RYA sea school too!

Welcome to our May 2018 Newsletter

In this May edition of our newsletter, we bring you news about Devon Sailing Experiences becoming a recognised RYA Sea School, sailing opportunities for 2018, our new sailing schedule and links to our social media pages to help you keep up-to-date with our latest events. We have also included information about DSE and the new GDPR.

Devon Sailing Experiences is now a recognised RYA Sailing School

We are pleased to announce that DSE has expanded its offering to become a recognised RYA Sailing School. After a thorough inspection by the RYA, we have been certified to offer official RYA training courses, providing an ideal opportunity for guests who have enjoyed their sailing experience to take their new interest one step further.

Nick Rich continues to be the Director of DSE, and has taken on the additional role of Principal. Tim Sunderland, formerly of Brixham Sea School, becomes our Chief Instructor. Mick Chantler, who many of our skippered charter guests have already met, is also a qualified instructor and will run some of our training courses. He will continue to skipper on our day, weekend and exclusive sailing experiences.

We are pleased to say that Gail Wright, Mike Eggins, Trevor Kirkin and Neil Murray will continue to skipper our sailing experiences which are growing in popularity; they provide a less formal introduction to sailing as part of your holiday or mini-break in Devon. Katie Rich will still be dealing with your bookings and enquiries.

Our high-quality yachts will continue to be unbranded (ie, no logos pointing out that you, our guests, are aboard a training or holiday vessel).

This is an exciting opportunity for us, and we hope that this extra offering will be of interest to our past guests as well as guests we are yet to meet.

What is happening in 2018?

Listed below are all the opportunities on offer for 2018 with links to our information pages. With our new and improved online booking and payment system, booking your experience or course has just got easier. Don’t forget – we can always add dates if you can’t find one that is suitable.

Experiences

Our sailing experiences are ideal for all levels of sailor, from beginner to seasoned. They offer an informal opportunity to get out on the water and experience hands-on sailing without any pressure or time commitments. All our sailing experiences are skippered by a yacht-master offshore, commercially-endorsed skipper.

Day Sails, Weekend/2-day Sailing Experiences, Sailing Vouchers, Exclusive Charters, Group Sailing Experiences.

Our scheduled 7-day sail to the Isles of Scilly is now fully-booked, however, we are happy to schedule another date on demand. If this is of interest to you, just get in touch and we will discuss availability.

RYA Training Courses

Our RYA training courses offer officially recognised qualifications are run by fully-qualified Instructors. There are minimum requirements for some of the training courses, so please refer to the details listed on our website.

RYA Start Yachting, RYA Competent Crew, RYA Day Skipper Practical, RYA Day Skipper Combined, RYA Coastal Skipper.

RYA Shorebased courses will be available at a later this year.

Bareboat Charter

We we are almost completely booked out for our bareboat charters this year. However, we do currently have limited availability in May, June and August. Do get in touch if you would like to book – we sometimes have cancellations so we will do our best to help you where we can.

Our Sailing Schedule

You will find all our current sailing opportunities listed in our sailing schedule.

We are always adding dates throughout the summer, so don’t forget to check it regularly. Notifications of new dates are announced on our Facebook page and in our Twitter account. As always, if you can’t see a suitable date, just get in touch and we will do our very best to help you.

We’ve just added the late May Bank Holiday weekend to our schedule (26th, 27th and 28th May) and to celebrate we will be including wine with lunch on our day sailing experiences. Book now while places are available.

Getting Social

We can’t wait for you to start sharing your photos of your 2018 yacht charter with Devon Sailing Experiences. Follow us on Facebook, Twitter and Instagram to hear about our latest news and events, and please continue to tag us in your own photos. (Don’t forget to add #DevonSailingExperiences to any of the photos you share on Instagram, too.)

DSE and The New General Data Protection Regulation (GDPR)

As part of our customer service and to enable us to effectively deal with your enquiries, we need to hold some information about you on our customer database. This is information that you have given to us.

The new General Data Protection Regulation (GDRP) means that from 25th May, we need you to confirm that you are happy for us to store your contact details. Our Privacy Policy describes the information we may need to keep about you, why we need it, and how long we will store it.

If you wish to be removed from our customer database, you may email us (info@devonsailingexperiences.co.uk) at any time. You may also reply to this email and type UNSUBSCRIBE in the subject box. If you do this, we will remove any information we currently hold about you from our database.

Haven’t been in touch with us for a while? Then in line with our Privacy Policy, we will contact you directly to check that you are happy for us to continue to store your details. If we do not hear from you at this point, we will automatically delete any information we hold about you.

Please be aware that if we delete your name and contact details, you may not be able to claim our returning customers discount (where applicable) and will no longer receive our newsletters. So, if you want to continue to hear about our exciting sailing opportunities, look out for and respond to that confirmation email.

Here’s to an exciting sailing season in 2018. We are all looking forward to welcoming you to Devon soon.

Nick, Katie and the Devon Sailing Experiences team.

In line with the General Data Protection Regulations (GDPR), our Privacy Policy is detailed below. May 2018.

1. YOUR CONSENT TO THIS PRIVACY POLICY

If you undertake any of the following activities and provide personal data to us we will endeavour to make it clear why we need it and to obtain your specific consent to use it. You will be treated as having consented to our use of your personal data under the terms of this Policy if you have contacted us by telephone or email with an enquiry or provided any personal details to undertake a sailing experience, bareboat charter or RYA training course.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Devon Sailing Experiences, 16 Barton Brake, Wembury, Plymouth, Devon, PL9 0BJ. 

2. INFORMATION ABOUT YOU

We may collect and process the following data about you:

You may give us information about you by filling in forms on our website or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you do any of the following things:-

• contact us by telephone or email with an enquiry;
• book a sailing experience;
• book a bareboat charter;
• book an RYA training course;
• subscribe to our newsletters.
• The information you give us may include
  • your name, postal address, e-mail address and phone number, personal description and photograph;
  • the name, address, email address and phone number of your next of kin and/or emergency contact;
  • details of any relevant training records and training plans;
  • details of your relevant qualifications including the results of any examination, assessment or training course provided by us or by any recognised training centre and any accompanying notes and observations regarding your performance.
  • details of your participation and performance in sporting events and competitions;
  • details of any relevant boating, yachting or other seafaring experience you may have
  • health information including details of your age, sex, height, weight and any particular health conditions or mental or physical impairments you may have
  • any relevant dietary records and details of your dietary requirements.
  • Credit card and financial information. Please note that DSE does not hold or store any payment information. Payments are made via accredited payment processor (in this case, Square and Payment Sense)

If we have not heard from you after 5 years, we will contact you directly to check that you are happy for us to continue to store your details. If you do not agree (or if we do not hear from you) we will automatically delete all the information we hold about you.

3. HOW WE USE YOUR INFORMATION

We use information held about you:

• to administer your sailing experience, bareboat charter and RYA training course bookings and payments.
• to keep you updated about our own products and services. If you do not want us to use your data in this way, you may unsubscribe at any time. Your data is not passed on to a third party.

4. HOW WE MAY SHARE YOUR INFORMATION

DSE’s data is hosted by TSO Hosting which stores information on secured servers in the UK. We will not normally share your information with third parties.

We may disclose your personal information to third parties:

• in the event that we transfer, sell or buy any business or assets, in which case we may disclose your personal data to the prospective transferee, seller or buyer of such business or assets;
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any contract or terms in force between you and us;
• to protect the rights, property, or safety of DSE, our customers, members or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

5. PASSWORDS AND PIN NUMBERS

Where we have given you (or where you have chosen) a password or PIN number which enables you to access certain parts of the DSE website, you are responsible for keeping the password or PIN number confidential. We ask you not to share passwords and PIN numbers with anyone.

6. YOUR RIGHTS

If we retain your personal data, you have the right to ask us not to process your personal data. You can exercise this right at any time by contacting us at info@devonsailingexperiences.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can exercise this right at any time by contacting us at info@devonsailingexperiences.co.uk.

8. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on our website and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

9. CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Devon Sailing Experiences, 16 Barton Brake, Wembury, Plymouth, Devon, PL9 0BJ or info@devonsailingexperiences.co.uk